EMPLOYEE GOT SACKED FOR TAKING THIS CALL

There's always one. This has got to be one of the funniest things in a >>long time. I think this guy should have been promoted, not fired. This is >>a true story from the Word Perfect Helpline, which was transcribed from a >>recording monitoring the customer care department. Needless to say the >>Help Desk employee was fired; however, he/she is currently suing the Word >>Perfect organization for "Termination without Cause". Actual dialogue of a >>former WordPerfect Customer Support employee. >> >> >> >>(Now I know why they record these conversations!): >> >> >> >>Operator: "Ridge Hall, computer assistance; may I help you?" >> >>Caller: "Yes, well, I'm having trouble with WordPerfect." >> >>Operator: "What sort of trouble??" >> >>Caller: "Well, I was just typing along, and all of a sudden the words went >>away." >> >>Operator: "Went away?" >> >>Caller: "They disappeared." >> >>Operator: "Hmm So what does your screen look like now?" >> >>Caller: "Nothing." >> >>Operator: "Nothing??" >> >>Caller: "It's blank; it won't accept anything when I type." >> >>Operator: "Are you still in WordPerfect, or did you get out??" >> >>Caller: "How do I tell?" >> >>Operator: "Can you see the C: prompt on the screen??" >> >>Caller: "What's a sea-prompt?" >> >>Operator: "Never mind, can you move your cursor around the screen?" >> >>Caller: "There isn't any cursor: I told you, it won't accept anything I >>type." >> >>Operator: "Does your monitor have a power indicator??" >> >>Caller: "What's a monitor?" >> >>Operator: "It's the thing with the screen on it that looks like a TV. Does >>it have a little light that tells you when it's on??" >> >>Caller: "I don't know." >> >>Operator: "Well, then look on the back of the monitor and find where the >>power cord goes into it. Can you see that??" >> >>Caller: "Yes, I think so." >> >>Operator: "Great. Follow the cord to the plug, and tell me if it's plugged >>into the wall. >> >>Caller: "Yes, it is." >> >>Operator: "When you were behind the monitor, did you notice that there >>were two cables plugged into the back of it, not just one??" >> >>Caller: "No." >> >>Operator: "Well, there are. I need you to look back there again and find >>the other cable." >> >>Caller: "Okay, here it is." >> >>Operator: "Follow it for me, and tell me if it's plugged securely into the >>back of your computer." >> >>Caller: "I can't reach." >> >>Operator: "Uh huh. Well, can you see if it is??" >> >>Caller: "No." >> >>Operator: "Even if you maybe put your knee on something and lean way >>over??" >> >>Caller: "Oh, it's not because I don't have the right angle - it's because >>it's dark." >> >>Operator: "Dark??" >> >>Caller: "Yes - the office light is off, and the only light I have is >>coming in from the window. >> >>Operator: "Well, turn on the office light then." >> >>Caller: "I can't." >> >>Operator: "No? Why not??" >> >>Caller: "Because there's a power failure." >> >>Operator: "A power......... A power failure? Aha, Okay, we've got it >>licked now. Do you still have the boxes and manuals and packing stuff your >>computer came in??" >> >>Caller: "Well, yes, I keep them in the closet." >> >>Operator: "Good. Go get them, and unplug your system and pack it up just >>like it was when you got it. Then take it back to the store you bought it >>from." >> >>Caller: "Really? Is it that bad?" >> >>Operator: "Yes, I'm afraid it is." >> >>Caller: "Well, all right then, I suppose. What do I tell them??" >> >>Operator: "Tell them you're too f%*%*%g stupid to own a computer!!!!!"